Cookie Policy

1. What are cookies?

Cookies are files with a small amount of data, which may include an anonymous unique identifier. They are placed on your device by your browser when you visit a website and allow the site to recognize your device, maintain secure sessions, and remember preferences. References to "cookies" in this policy include similar technologies such as local storage, session storage, and pixels used for the same purposes.

2. Categories of cookies we use

CryoCloud uses only the functional, strictly necessary, cookies. These are required for the Apps and website to operate and cannot be switched off. They include cookies that:

• authenticate Users and maintain secure sessions;

• remember language, layout, or accessibility preferences;

• operate the in-app support messenger (Intercom), which uses identifiers to keep your support conversation history;

• support load balancing and basic site functionality.

3. Legal basis

Functional cookies are placed without consent under Article 11.7a(3) of the Dutch Telecommunications Act, as they are strictly necessary to deliver the service you have explicitly requested. Where personal data is processed via these cookies, the legal basis is performance of a contract (Article 6(1)(b) GDPR) or our legitimate interests in securing and operating the Apps (Article 6(1)(f) GDPR), as further described in the Privacy Policy. We use privacy-preserving analytics that place no cookies or similar identifiers on your device, so no consent is required for them; personal data processed through analytics is handled on the basis of our legitimate interests (Article 6(1)(f) GDPR), as described in the Privacy Policy.

4. Cookies we do not use

CryoCloud does not use advertising cookies, marketing cookies, cross-site behavioral advertising cookies, or third-party tracking cookies. We do not transfer cookie data to third parties for their own marketing or advertising purposes, and we do not engage in cross-context behavioral advertising.

5. Future use of non-essential cookies

If we introduce any non-essential cookies (for example, product analytics or telemetry beyond strictly functional usage), we will:

• request your consent via a cookie banner before any such cookies are set;

• present a granular choice (accept / reject / customize) on equal footing;

• allow you to withdraw consent at any time through cookie settings on the website, with the same ease with which it was given.

Today we place no non-essential cookies on your device, and none will be introduced without your prior consent.

6. Retention

Functional cookies typically expire at the end of your browser session or within a short period (from a few days up to 12 months) depending on their purpose. Web/server log data associated with cookie use is retained for up to 12 months, consistent with Section 3 of the Privacy Policy. Specific maximum retention periods will be listed in the cookie banner if non-essential cookies are introduced in the future.

7. Managing cookies in your browser

You can control or delete cookies at any time through your browser settings. Most browsers let you view cookies placed on your device, block all or selected cookies, and delete cookies when you close the browser. Browser-specific instructions are available at:

• Chrome: support.google.com/chrome

• Firefox: support.mozilla.org

• Safari: support.apple.com/safari

• Edge: support.microsoft.com/microsoft-edge

Please note that disabling functional cookies may prevent you from logging in or using core platform functionality.

Version 1.0 · Last revised: 31 July 2026 · Effective: 1 September 2026

CryoCloud B.V., Lauwerecht 235, 3552 XB Utrecht, the Netherlands · Chamber of Commerce (KvK) no. 88290131.